Delivery
Here’s what you need to know about delivery. Firstly, we keep all our stock here in Cork so that we can whizz it out to you in double quick time. Unlike other websites we don’t do direct deliveries from our suppliers which means fewer delays and faster delivery. And we absolutely don’t get stuff sent to you through the UK.
Out of stock items may be available from our European suppliers to be sent direct to you if you can’t wait for us to get the item back in. Delivery charges are usually a little higher, just get in touch and we’ll let you know what the score is.
Collections from us by DPD couriers are made Monday to Friday and most items will arrive at their destination the next working day. Collections from us happen at various times of the day, if your order can’t be packed and dispatched in time for that day it will leave the following day.
The majority of products will cost €7.99 for delivery. This includes all individual hammocks and most metal stands. Some items are too large for DPD’s conveyable parcel system and have an extra charge of €8.50. Sorry about that. These are mostly the wooden stands and products. You will see a BULKY ITEM SURCHARGE note before payment.
When your order is dispatched you will receive a “Completed” email. In this email you will find your tracking number and a link to DPD’s website. You will be able to track your parcel from the evening of when you get that email after it has been scanned and will receive an “Estimated time of delivery” notification on the day of delivery.
UK delivery is suspended until someone sorts out this Brexit mess. Sorry about that. Northern Ireland is part of Ireland for the purpose of delivery.
You can have your purchase delivered to any address that is convenient, your workplace or a neighbours’ if you like. DPD deliver between 8am and 5pm Monday to Friday. Please enter a daytime or mobile phone number when ordering in case the driver needs it. Eircodes help the drivers enormously, especially in rural locations.
Ever since Covid, drivers no longer look for a signature, they may, if nobody is home, leave your package in a safe place or with a neighbour. If tracking says your package has been delivered but you can’t see it, it’s best to have a nose around first before contacting us. If you don’t trust your neighbours let us know when ordering and the driver can be instructed to obtain a signature.
Saturday deliveries are possible but very expensive at around €30. Contact us if this is the only way it will work for you.
Most items are kept in stock permanently and the website is constantly updated to let you know if we are temporarily out of stock. You will be contacted promptly if the product you ordered cannot be dispatched in good time. You have the option of a refund or change of product if you do not want to wait.
Collections
If you live locally or happen to be passing and would like to collect your order or to have a look first before buying we’d be happy to see you. There are however a few points to bear in mind before you pop in.
1/ Hammockology is a web based business. There is no shop and we don’t keep regular hours. YOU MUST CONTACT US BEFOREHAND AND MAKE AN ARRANGEMENT FOR A DEFINITE TIME TO VISIT. We’re sorry if we can’t accommodate you with a time that suits you but we will try.
2/ Most items are in stock here most of the time, however you should enquire about availability before you come.
3/ Although many items are available to inspect or even try out not every single product on the website can be test driven. If this is the purpose of your visit talk to us first about whether that particular product is ready to relax in here.
4/ We only charge €7.99 for delivery and offer a two week any reason return policy.
5/ The postal address here is Newcestown but we are actually closer to Beal na Blath just off the road to Bantry. Eircode P72DW60
We have a new Click and Collect function on hammocks.ie meaning anyone can collect your order for you without bringing money. However, the above stuff is still relevant so please get in touch first then nobody wastes a trip. Also, please note that if you order for collection, your email confirmation will still show your address as the shipping address.
See you soon.
Oliver
021 2348479